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Privacy Policy

Matrix Capital Resources will post online any changes to the Privacy Policy on or before the effective date of such changes. You will be able to determine the date of the last change by noting the effective date of the policies.

Website Customer Information Privacy Policy

We respect the privacy of our customers and are committed to protecting their information on our Web sites.

Matrix Capital Resources (“MCR”) does not automatically collect personal information from visitors to its Web sites. MCR reserves the right to use tools, such as cookies or click stream auditing, for our own internal uses, such as recommending products and services and gathering Web analytics. Cookies are small pieces of information that a Web site stores on a visitor's Web browser to remind the site about the visitor the next time they visit the site. MCR does not store confidential or sensitive information in cookies. MCR may use cookies to enhance our customers' online session by making navigation easier and providing important security features. For certain applications cookies are a requirement because they help protect the privacy of a customer's information by, for example, automatically terminating the online session if the customer forgets to log out.

Cookies cannot be used to capture your e-mail address, obtain data from your hard drive or gain confidential or sensitive information about you. Additionally, cookies cannot be read by a Web site other than the one that set the cookie. Some Web sites, however, use cookies to obtain information from your browser. You can set your browser to notify you before accepting a cookie, so that you can control whether you accept or reject a cookie.

 

THE MATRIX CAPITAL RESOURCES CONSUMER INFORMATION PRIVACY PRINCIPLES

Introduction
Matrix Capital Resources ("MCR") is committed to treating and using personal financial information about you responsibly.  These Privacy Principles explain what personal information we collect, why we collect it, how we protect it, and how and why in certain cases we may share it with other select parties.

Our Consumer Information Privacy Principles apply to personal information collected or used when MCR  offer financial services to you for personal, family or household purposes. The services may include financial needs analysis and insurance services. This disclosure is made on behalf of all MCR companies.

We Collect Information as Needed to Identify You and Serve You as a Customer
We collect information from and about you in order to identify you as our customer, establish and manage customer accounts, understand customer needs through inancial needs analysis, market products and services we believe meet customer needs, and comply with legal and regulatory requirements.

Examples of the types of information we collect are:

  •  Information we receive from you, such as:

(a) Contact Information (such as name, address, and telephone number). We use contact information, for example, to identify you, send you information about our products and services, and call or write you about your accounts.

(b) Identification Information (such as a social security number). We may need your social security number, for example, to obtain a credit report when you apply for financial services with us, or comply with other legal requirements.

(c) Financial Profile Information (such as income, assets, and liabilities). We use this information, for example, to process applications and make appropriate product and service recommendations to help you get the most from your relationship with MCR.

 

Policies and Procedures
MCR companies use advanced technology and information management techniques to implement security, audit and control programs designed to protect the confidentiality and security of the information we collect.

MCR limits employee access to customer information to those employees we believe have a legitimate business need for the information. We have adopted policies, procedures, employee orientation, training and education programs, and communication programs designed for the protection of customer information. It is the responsibility of each MCR company employee to comply with our Consumer Information Privacy Principles.

We May Share Information within the MCR Family of Companies to Improve Our Services to You
MCR offers financial services to consumers through its family of affiliated companies that provide, for example, financial needs analysis, insurance, trust, and related products. By sharing information about you, we are able to offer you the convenience of round-the-clock customer service, simple application procedures for a variety of financial services, and special discounts or other benefits.

Within the family of MCR companies, we share all of the information we collect as described above.

You may request that we do not share within the family of MCR companies information other than contact, identification, described above, and that any information we collect not be used by any other MCR companies for marketing purposes.  Please see the "It’s Your Choice" section (listed below) to find out how to make this request.


We May Share Information Outside the MCR Family of Companies in Certain Cases

It is our policy not to sell, rent or otherwise provide customer information to outside companies so they can market their non-financial products or services. From time to time, we may offer our customers the opportunity to purchase non-financial products and services offered by outside third parties, but we will not disclose customer information to these third parties unless our customers authorize us to do so.

The sections below describe the types of companies and third parties with whom, and the situations when, we may share customer information outside the MCR family of companies.

Service Providers and Suppliers
From time to time, MCR companies may use outside companies or suppliers to perform services for MCR, such as printing checks for our customers, preparing and mailing customer account statements.

We may also use outside companies to perform market research and analysis for us by contacting our customers, as well as non-customers, to ask their opinions about our current or proposed products and services. Generally, we provide market researchers only with customer contact information, such as name, address, and telephone number.

Sometimes we use outside companies to assist us in marketing our own MCR products and services or products and services, such as insurance, that we offer jointly with other financial institutions. Generally, we provide our marketing service providers only with customer contact information, such as name, address and telephone number.

Before we disclose customer information to any of our service providers or suppliers, we require them to agree to keep our customer information confidential and secure and to use it only as authorized by us.

Select Financial Institutions
In order to offer our customers certain financial products, such as insurance, we may enter into joint marketing agreements with select financial institutions outside the family of MCR companies that specialize in providing these products.

Generally, we provide these financial institutions only with customer contact information, such as name, address, and telephone number. When we offer certain insurance products, such as credit insurance, we may provide account information, such as the amount of the loan, maturity date, and monthly payment amount. We do not give these financial institutions customer account numbers as part of a joint marketing agreement or program.

We select financial institutions we work with under joint marketing agreements very carefully and require them to agree to keep our customer information confidential and use it only as authorized by us.

Former Customers
We do not disclose information about former customers to outside companies except as may be permitted or required by law. Examples of when we may share information about former customers are listed above.

State Privacy Laws
We will also comply with state privacy laws to the extent they apply.

Online Information Policies
We respect the privacy of our customers and are committed to protecting their information on our websites with the same care we utilize for all MCR company business. To view our current online privacy notice, visit us at mcr2.com.

It's Your Choice

Option 1 - Limit Sharing and Use of Information within MCR Family
Request this Information Sharing and Use Choice option if you do not want:

  • us to share information other than contact, identification, and transaction and experience information, described above, among our family of MCR companies (except where one MCR company performs services for another) and

  • any other MCR company that does not have a preexisting business relationship with you to use any information for marketing purposes.

We will continue to share among our family of MCR companies contact, identification, and transaction and experience information, as described above, but such information will not be used by any other PNC company that does not have a pre-existing business relationship with you for marketing purposes. We may, however, market the products and services of other MCR companies pursuant to joint marketing agreements.

Option 2 - Limit Sharing of Information with Other Financial Institutions for Marketing Purposes
Request this Information Sharing and Use Choice option if you do not want us to share any information with other financial institutions for the purpose of joint marketing of their financial services.

To exercise your choice options:

  • Write to us at: Matrix Capital Resources, Alpharetta, GA   30097, or

  • Email us at info@mcr2.com

When writing, please indicate which option or options you are requesting and include your name, address and phone number. Providing an account number or social security number would be helpful but is optional.

MCR will process your request as soon as possible. However, you may receive communications for a short time based on information we shared prior to processing your request.

If you have joint accounts, we will treat a request by one party to the account as applying to both parties to the account. The option or options you request will apply to accounts that each joint account holder has in his or her own name and any accounts the joint account holders have with each other.